Welcome to Daily Shoes Shop’s FAQ section! We’ve compiled answers to the most common questions about our stylish footwear and accessories to make your shopping experience seamless. Whether you’re curious about shipping, returns, or our product selection, you’ll find the information you need below.
About Our Products
What types of products does Daily Shoes Shop offer?
We specialize in high-quality footwear and accessories for every occasion. Our collections include:
- Footwear: Boat shoes, boots, clogs, flats, heels, loafers, sandals, slippers
- Bags & Accessories: Backpacks, briefcases, duffle bags, handbags, luggage, lumbar packs
- Travel Essentials: Various travel accessories
- Hats and other fashion accessories
Are your shoes true to size?
Our shoes generally run true to size, but we recommend checking individual product descriptions for specific sizing guidance. For premium brands like UGG and Tumi, we provide detailed sizing charts to ensure the perfect fit for your lifestyle needs.
Do you offer children’s footwear?
Yes! We carry a selection of crib shoes and other children’s footwear designed with both style and comfort in mind, perfect for little feet on the go.
Ordering & Account Information
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your shipping information. Having an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Can I modify or cancel my order after placement?
We process orders quickly to get your stylish selections to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Shipping & Delivery
Where does Daily Shoes Shop ship?
We ship worldwide to fashion-forward destinations! Currently, we’re unable to ship to select regions in Asia and some remote areas. If you have questions about delivery to your specific location, our customer care team is happy to help.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Premium delivery via DHL or FedEx in 10-15 business days after processing (1-2 days)
- Free Shipping: For orders $50+, delivered via EMS in 15-25 business days after processing
How long does order processing take?
Our Nashville team carefully prepares each order with the attention to detail we’re known for. Processing typically takes 1-2 business days before your package begins its journey to you.
Do you handle customs for international orders?
Yes! We manage all customs documentation for international orders, making the process worry-free for our global customers. Your only responsibility is to step out in style when your package arrives.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. If your purchase doesn’t meet your expectations or fit your lifestyle as perfectly as we promised, you may initiate a return for a refund or exchange.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the simple return process and provide a return authorization if applicable.
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on certain intimate footwear items unless they’re defective. All returned items must be in original condition with tags attached and in their original packaging.
Contact & Support
How can I contact customer service?
Our Nashville-based customer care team is ready to assist at [email protected]. Whether you have questions about tracking your package, need style advice, or have concerns about an order, we’re here to help you step through life with confidence.
What are your customer service hours?
We’re available Monday through Friday, 9am to 5pm Central Time. Emails received outside these hours will be answered the next business day.
Didn’t find the answer you’re looking for? Explore our collections at www.dailyshoesshop.com or reach out to our friendly customer care team. At Daily Shoes Shop, we’re not just selling footwear—we’re delivering confidence in every step of your journey.