At Daily Shoes Shop, we’re committed to providing premium footwear and travel accessories with exceptional customer service. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to customers worldwide (excluding certain Asian and remote regions):

Standard Shipping (via DHL or FedEx):

  • Delivery in 10-15 business days after shipment
  • Flat rate of $12.95
  • Recommended for faster delivery

Free Shipping (via EMS):

  • Delivery in 15-25 business days after shipment
  • Free for orders over $50
  • Economical option for larger orders

International Shipping

We ship globally except to certain Asian and remote regions. International customers are responsible for any customs duties or taxes imposed by their country.

Returns & Exchanges

We want you to be completely satisfied with your Daily Shoes Shop purchase. If you’re not happy with your item, we offer returns and exchanges within 15 days of delivery.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be included
  • Return must be initiated within 15 days of delivery
  • Proof of purchase (order number) must be provided

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Socks
  • Insoles
  • Any intimate apparel items
  • Customized or personalized items (all sales final)

Return Process

  1. Initiate Your Return: Email our customer service at [email protected] with your return request using the template below.
  2. Receive Authorization: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Nashville facility using a trackable shipping method.
  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Daily Shoes Shop Customer Service,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number], placed on [Order Date]).

Item details:

  • Product Name:
  • Size/Color:
  • Reason for return/exchange:

For exchanges, please specify:

  • Desired replacement item:
  • Size/Color:

I confirm that the item is unused, in its original condition with all tags attached, and in the original packaging.

Please provide return authorization and instructions at your earliest convenience.

Best regards,

[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your return. Shipping fees are non-refundable.

For exchanges:

  • We’ll ship the replacement item once we receive your return
  • If the replacement item is of higher value, you’ll be charged the difference
  • If it’s of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement at no cost to you.

International Returns

For international customers, return shipping costs and any applicable customs duties are the customer’s responsibility. Refunds will be issued minus original shipping costs.

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at:

Email: [email protected]
Mail: 2190 Chenoweth Drive, Nashville, US 37214